Refund policy

Refund & Return Policy

Last Updated: October 12, 2026

At Watson & Co, we want you to love your finds! If something isn't right with your order, we're here to help. Please review our refund and return policy below to understand your options.

1. Return Eligibility

Customers may request a return within 30 days of delivery, provided the item meets the eligibility requirements outlined in this policy.

To qualify for a return, items should generally be:

Unused and in their original condition.
Returned with original packaging, tags, and accessories, where applicable.
Accompanied by proof of purchase or an order number.

Certain items may not be eligible for return due to hygiene, safety, customization, or other product-specific considerations. Any applicable exclusions will be communicated clearly and will not limit rights that cannot legally be excluded.

Please contact us before returning an item. Returns sent without prior authorization may be delayed.

2. Items That Arrive Damaged, Defective, or Incorrect

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs or a short video showing the issue, when possible.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement, return, or refund.

You will not be required to pay return shipping for an item confirmed to be damaged, defective, or incorrectly supplied, where applicable under law.

Please do not discard damaged items or packaging until we have reviewed your request.

3. How to Request a Return

To start a return, email us at [Insert Your Customer Service Email] with the subject line "Return Request" and include your order number and reason for the return.

Our team will review your request and provide instructions if the return is approved.

Please do not send items directly to the manufacturer or supplier without receiving return instructions from Watson & Co.

Because we work with third-party suppliers and fulfillment partners, the return address may differ from the address shown on your package.

4. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or no longer wanting a product, the customer is generally responsible for return shipping costs.

Original shipping charges, if any, may be non-refundable for eligible change-of-mind returns, except where otherwise required by law or stated in a promotion.

If an item is defective, damaged, or incorrectly supplied, Watson & Co will work with the customer to arrange an appropriate solution, including covering applicable return shipping costs where required.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of an item without proof of delivery.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.

If a return is not required for a damaged, defective, or incorrect item, we will explain the applicable refund process.

Refunds may be issued for the purchase price of the eligible item and any applicable shipping charges, depending on the circumstances and applicable law.

Original payment processing fees, if any, will not be deducted from a refund where doing so is prohibited by law.

6. Exchanges

We do not guarantee direct exchanges for all products because availability depends on our suppliers.

If you need a different size, color, or product, please contact us. Depending on the circumstances, we may recommend returning the original item, where eligible, and placing a new order.

Defective, damaged, or incorrectly supplied products will be handled in accordance with this policy and applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before the order is processed or shipped. However, because orders may be sent to our suppliers for fulfillment shortly after purchase, cancellations cannot be guaranteed once processing has begun.

If an order cannot be canceled, you may still request a return in accordance with this policy, where eligible.

Nothing in this section limits any cancellation or other rights provided by applicable law.

8. Missing Packages and Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate.

If tracking indicates that your package was delivered but you have not received it, please check your delivery location and contact your local carrier if appropriate.

We will review the available tracking information and work with our shipping partners to determine the next steps.

Refunds or replacements for lost packages will be considered based on the investigation, the circumstances of the shipment, and applicable law.

9. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

Personalized or custom-made products.
Items that are clearly identified as final sale, where permitted by law.
Products that cannot reasonably be returned for hygiene or safety reasons once opened, when the exclusion is disclosed and legally permitted.

These exclusions do not apply where a refund, replacement, or other remedy is required by law, including for defective, damaged, or misrepresented products.

10. Promotions and Sale Items

Items purchased during sales or promotional events are subject to the same return eligibility requirements unless different terms are clearly disclosed at the time of purchase and are permitted by law.

Discounted pricing alone does not eliminate a customer's rights regarding defective, damaged, or incorrectly supplied products.

11. Our Commitment to You

Watson & Co strives to make every shopping experience a positive one. We reserve the right to review return and refund requests individually and to address suspected fraud or abuse in a lawful and reasonable manner.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be excluded or limited.