Terms of service

Terms of Service

Last Updated: October 12, 2026

OVERVIEW

Welcome to Watson & Co! We are happy to have you here.

These Terms of Service ("Terms") govern your access to and use of the Watson & Co website, online store, products, and services. Throughout these Terms, "we," "us," and "our" refer to Watson & Co. "You" and "your" refer to any person accessing our website or purchasing from our store.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website, browsing our products, or making a purchase, you agree to these Terms and any policies referenced here. If you do not agree, please do not use our website or services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you have the necessary consent from a parent or legal guardian.

You agree to use our website only for lawful purposes and not to violate any applicable laws or regulations.

You may not:

Use our website for fraudulent, deceptive, or unlawful purposes.
Attempt to interfere with the security or operation of our website.
Introduce malicious software, viruses, or harmful code.
Copy, exploit, or misuse our website or its content without authorization.
Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, or website, subject to applicable law.

2. PRODUCTS AND PRODUCT DESCRIPTIONS

Watson & Co offers a selection of products for everyday life, outdoor activities, home use, children, and more.

We make reasonable efforts to display accurate product descriptions, images, colors, dimensions, and specifications. However, actual colors and appearances may vary depending on your screen settings, lighting, supplier images, or manufacturing variations.

Some products are sourced from third-party suppliers and fulfillment partners. Product availability, packaging, and fulfillment arrangements may vary.

We do not guarantee that every product description, image, or other website content will be completely error-free. If a material error is identified, we will take reasonable steps to correct it and address affected orders appropriately.

Product images and descriptions are provided to help customers understand what they are purchasing. Customers should review product specifications, age recommendations, safety warnings, dimensions, and other relevant details before ordering.

3. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to discontinue products, limit quantities, or modify product offerings at any time.

If a product becomes unavailable after you place an order, we may contact you to discuss available options, which may include a replacement, cancellation, or refund, as appropriate and consistent with applicable law.

4. PRICING AND PAYMENTS

Prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to change prices, promotions, and product offerings without prior notice. Any price change will not alter an order already accepted unless otherwise agreed or permitted by law.

You agree to provide current, complete, and accurate billing, payment, and contact information when placing an order.

By submitting an order, you authorize us and our payment processors to charge the applicable purchase amount, including disclosed shipping charges, taxes, and other applicable fees.

We reserve the right to cancel or refuse orders when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, pricing errors, or product availability issues. If payment has already been collected for a canceled order, we will arrange an appropriate refund.

5. ORDERS AND ORDER ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or shipped.

We may review or decline an order for legitimate reasons, including suspected fraud, inventory limitations, fulfillment restrictions, or errors in product information.

If we cancel an order after payment has been collected, we will refund the amount owed for the canceled order in accordance with applicable law.

Please review your order carefully before completing checkout.

6. SHIPPING AND DELIVERY

Our shipping practices are described in our Shipping Policy, which forms part of these Terms.

Because Watson & Co uses third-party suppliers and fulfillment partners, some orders may ship separately and arrive at different times.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of weather, carrier disruptions, customs processing, supplier issues, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information at checkout. Please contact us as soon as possible if you discover an address error.

Nothing in these Terms removes any obligations or responsibilities we may have under applicable shipping and consumer protection laws.

7. RETURNS, REFUNDS, AND CANCELLATIONS

Our Refund & Return Policy explains the procedures and eligibility requirements for returns, refunds, exchanges, and cancellations.

Please review that policy before making a purchase.

Certain return requests may depend on the condition of the item, the reason for the return, and applicable law. Defective, damaged, misrepresented, or incorrectly supplied products will be addressed in accordance with our policy and applicable legal requirements.

Nothing in our Refund & Return Policy or these Terms limits consumer rights that cannot legally be waived.

8. THIRD-PARTY SUPPLIERS AND SERVICES

We may rely on third-party suppliers, manufacturers, payment processors, shipping carriers, and other service providers to operate our business and fulfill orders.

Some products may be shipped directly from a supplier or fulfillment partner.

Third-party services may have their own terms, conditions, and privacy practices. Your use of third-party websites or services may be subject to those separate terms.

We are not responsible for the independent operations of third-party websites that we do not control. However, the use of third-party suppliers does not eliminate any obligations Watson & Co has to its customers under applicable law.

9. PRODUCT SAFETY AND INTENDED USE

Customers should read all product descriptions, instructions, warnings, age recommendations, and safety information before using a product.

For children's products, toys, outdoor equipment, and household items, customers should follow the manufacturer's instructions and applicable safety precautions.

Do not use products in a manner inconsistent with their intended purpose or stated safety instructions.

If you believe a product presents a safety concern, discontinue use where appropriate and contact us with the product details and order number.

Nothing in these Terms excludes any product safety obligations or remedies that apply under law.

10. INTELLECTUAL PROPERTY

All original content on the Watson & Co website, including our branding, logos, website design, original text, graphics, and other materials, is owned by or licensed to Watson & Co, unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially exploit our original website content without prior written permission, except where permitted by law.

Certain product images, trademarks, and materials may belong to our suppliers, manufacturers, or other third parties and remain the property of their respective owners.

11. USER SUBMISSIONS AND FEEDBACK

If you submit reviews, comments, suggestions, or other content to us, you represent that you have the right to provide that content.

You agree not to submit unlawful, fraudulent, defamatory, misleading, or infringing material.

Where permitted by law, you grant Watson & Co a non-exclusive, royalty-free right to use feedback you voluntarily provide for purposes such as improving our products, services, and customer experience.

This provision does not transfer ownership of your content to us or grant rights beyond those reasonably necessary for the stated purposes.

12. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Our store operates through Shopify and may use third-party services to process payments, fulfill orders, provide analytics, and support website functionality.

Please review our Privacy Policy for further details about how your information is handled.

13. ERRORS AND OMISSIONS

Occasionally, website information may contain typographical errors, inaccuracies, or omissions involving product descriptions, pricing, promotions, shipping charges, availability, or estimated delivery times.

We reserve the right to correct errors and update information when necessary.

If a correction materially affects an order you have placed, we will take reasonable steps to contact you and provide an appropriate resolution consistent with applicable law.

14. DISCLAIMER OF WARRANTIES

To the extent permitted by law, our website and services are provided on an "as available" basis.

We do not guarantee uninterrupted website access or that the website will always be free from errors, interruptions, or security vulnerabilities.

Any disclaimers relating to products are limited to what applicable law permits. Nothing in this section excludes or limits express warranties, implied warranties, or other consumer rights that cannot legally be excluded or limited.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Watson & Co will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms limits liability for matters that cannot legally be limited, including applicable product liability obligations, fraud, or other non-waivable legal responsibilities.

These Terms do not affect any rights or remedies available to consumers under applicable law.

16. INDEMNIFICATION

To the extent permitted by law, you agree not to misuse our website or violate these Terms in a manner that causes harm to Watson & Co or others.

You may be responsible for losses and reasonable costs resulting from your unlawful conduct, fraud, or infringement of another party's rights, where legally recoverable.

Nothing in this section requires you to indemnify us for our own unlawful conduct or waives any rights that cannot legally be waived.

17. TERMINATION

We may suspend or terminate access to our website or services where reasonably necessary for legitimate business, security, or legal reasons.

Termination does not eliminate obligations or rights that arose before termination, including applicable payment, refund, consumer protection, or dispute rights.

18. GOVERNING LAW

These Terms will be governed by the laws of the State of Maine and applicable federal laws of the United States, without regard to conflict-of-law principles, except where another law must apply.

Nothing in this section limits any consumer protections or legal rights that apply in the jurisdiction where a customer resides.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, services, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this page.

Changes will apply from the effective date stated in the updated Terms, subject to applicable law. Your continued use of our website after changes take effect indicates acceptance of the updated Terms to the extent permitted by law.